Returns, Refunds, Cancellations and Exchanges


Returns, refunds, cancellations and exchanges

We’re so confident that you will love our garments that we can’t think of any reason why you would want to return them to us- unless, of course, you ordered the wrong size!

However, in the unlikely event that you do wish to return or exchange an item, here’s what you need to know.

Our returns policy

We accept items that are returned to us within 14 days only when:

  • You need the same item in a different size
  • There is a manufacturing defect
  • The product was damaged in shipping
  • The product is tampered

All items must be returned unworn, in original condition and with the labels still attached.

We reserve the right to refuse to Refund or exchange an item if the above conditions have not been met.

Sorry, but we can’t accept returns for international orders and items bought on sale or special discounts.

How to return a faulty or incorrect item

We are hot on quality control, and we apologise profusely if you have received a faulty item. We promise this is very unusual! However, if you feel your item is faulty, please take a photo as soon as you have opened the package and send it to us by email. Please also make sure you include a description of the defect, your delivery address and your original order number. Write to hello@vinosupraja.com

After we receive your email, we’ll first check that the reason for the return meets our returns criteria. If it does, we’ll arrange pick up within 1-3 working days. If there is a reason why we cannot accept your return, we’ll email you back to let you know.

Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

What about if you need the same item in a different size?

We have a handy size guide here. Please have a look to check your size before you place an order. If you ordered an item and it doesn’t fit, you can return it to us. Here’s how:

  • Contact us by email to arrange collection of your item
  • When we receive it, we’ll initiate the refund. Our returns are free of shipping costs. 
  • Remember Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
  • You can then place a new order for the correct size.

Please note that if the item was on sale when you bought it or had any special discount applied, we will not be able to offer an exchange.

How long does it take to process a return or exchange?

Please allow up to 1-3 working days for returned items to reach us. You will receive an email notification to let you know when we have received your returned item.If it looks like we haven’t received your returned item, please send us an email. Write to hello@vinosupraja.com

It takes us no one business day to conduct our quality checks once we have received your returned item. After we’ve done our checks, we will initiate the return of your payment. Please remember Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

You can then choose a different garment and place a fresh order.

Can I cancel my order?

You can cancel your order within 24 hours.

If the order is cancelled before 24 hours, we will initiate the return of your payment. Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.

Please note that you cannot cancel an order after 24 hours.