Delivery Information


Delivery information

Delivery locations

We deliver within the United Arab Emirates and to International destinations.

Delivery charges

We include free shipping for all orders within the UAE and International locations.

 

How and when will I get my Payment confirmation?

You will receive a payment confirmation by email, as soon as you make the payment through our payment gateway.

How long will it take for my order to arrive?

We take a lot of care in checking and preparing your order before it is sent out. For orders placed locally in the UAE, please allow between 1 to 3 working days for delivery.

For orders outside of the UAE, please allow 5 to 10 working days for your order to arrive. Please note that deliveries may be affected by customs clearance.

Will I get my package safe?

We take extreme care in packaging your garment, as it is the precious handwork of fine artisans. We make sure it reaches your hands safe. Please read our Return and Refund policy for more details.

My order has not arrived yet, help!

We pride ourselves on the fact that our orders arrive on time, as promised. In the unusual event that our delivery timescale has passed and your order has still not arrived, we apologize. Please call or email us and we will do our best to resolve the issue quickly. You can find our contact details here.

How do I return an order?

For all the details about how and when you can return an order, please have a read of our returns, refunds and exchange policy here.

What delivery service do you use?

Inside the United Arab Emirates, we use Wimo. For international deliveries outside of the United Arab Emirates, we use DHL.